They trained me for returns/service desk too but I don't think I'd ever accept shifts there - sure I'd get an override code but I'd get paid the same anyway so it doesn't bother me. Plus I never need to override anything anyway, having one would be an ego boost if anything but I'm not sure if its worth getting yelled at by crying people anyway.
I'm totally stoked for my override code, that is, whenever I actually get around to getting it. Really, I should have one now -- I know four or five of them off by heart and I have my own Western Union account number and password. I'm really excited for my customer service job. First shift by myself is the 11th. I'm so excited. :)
Today though... man. When the regular girl went for her lunch she gave me the keys and told me I was in charge of the front end. Not the first time, I'd done this before over lunch breaks and coffee breaks and smoke breaks and bathroom breaks. I was getting good at juggling the whole thing, because, really, it's a lot of juggling. :| The regular lady told me not to let anybody die in the store while she was gone so I did a Western Union, cleaned up a few things, refunded a girl her Jell-o because she doesn't know how to read and was just about to sell some lottery tickets when the screaming started
Some idiot parents had left three of their kids in the main part of our shopping cart. Apparently they're SOMEWHAT HEAVY when they're all standing in the cart trying to get out, so the cart tipped over and one of the kids -- about four, I'm guessing, I didn't see very well -- fell out of the cart, hit her head on the magazine rack or the cart or the floor. I don't know, I didn't see it, and if somebody told me I don't remember. This happened RIGHT at the front of the store -- the magazine rack was one of the "impulse buy" ones.
I'm used to screaming though so I shrugged it off, sold the guy his lottery ticket and then told the next customer to wait just a minute while I run over and see what happened. There's a few drops of blood on the ground but not much... but this little girl being held by her parents has blood all over her hair, arm, and the drenched piece of paper towel her dad was holding to the back of her head.
I had NO idea what to do. Do I call someone? Who do I call? Should I call 911? Should I give them the first aid kit? Should I do the first aid? I don't remember my first aid training from years ago. Should I take down their name? Their number? I vaguely remembered somebody tripping and falling in our store and our boss giving them a $50 gift card so they wouldn't sue us. Could they sue us?
I settled on giving them a gauze and urging them to go to emerg. When the regular lady got back from her lunch break I explained what happened and told me who I should have called. I went and told him and he yelled at me for not being trained to do that.
So... not the best lunch break ever, nope